Services We Provide

At Bank Assist India, we are your trusted partners in navigating the complex world of banking. Our dedicated team is committed to simplifying your financial journey and providing you with expert guidance. Here's a quick glance at the comprehensive services we offer:

1. Unresolved Banking Issues (Including NBFCs)

  • Customer requests not processed promptly
  • Non-cooperation by bankers
  • Unsatisfactory information provided
  • Lack of proper resolution from the bank
  • Reporting unethical practices
  • Denial of banking services
  • Misbehavior by bank personnel
  • Addressing cheating and fraud by bank employees

2. Death Claim Settlement Support

 

  • Death claims for nomination and no nomination cases

  • Legal heir process guidance

  • Succession certificate-related assistance

  • FD and deposit account settlements

  • Locker-related settlement support

  • Guidance for missing person cases

  • Assistance with Share, Mutual Funds, and Insurance-related matters

  • Closure of loans and credit cards

3. Mis-selling

 

  • Identifying and addressing instances of mis-selling

  • Protection against insurance schemes sold under the guise of Fixed Deposits

  • Dealing with the sale of various schemes without customer consent

  • Handling unwanted credit card and loan sales

  • Guidance for customers pressured into purchasing unnecessary banking products

4. Complaint and Banking Ombudsman Support

 

  • Guidance on how to file complaints with proper escalation matrices

  • Whom to approach for resolution

  • Escalation to senior management

  • Advice for RBI Ombudsman complaints

  • Support and advice related to consumer court cases

5. Fraud-Related Resolutions

 

  • Assistance with cyber fraud cases

  • Resolution of online fraud incidents

  • Addressing signature, document, and cheque-related frauds

6. Wrong Fund Transfer

 

  • Rectifying online transfer errors (e.g., UPI, IMPS, NEFT, RTGS)

  • Support for issues with third-party payment apps

  • Resolution for funds debited but not credited or returned

7. Loan Settlement

 

  • Guidance on approaching loan settlement

  • Possibilities of loan waiver

  • Preventing adverse actions taken by banks

  • Understanding the legal rights of borrowers

8. Insurance Claim Resolutions

 

  • Pre-policy claim submission guidance

  • Handling claim rejections

  • Addressing delays in claim processing

  • Support for cases of short claims

We are here to empower you with knowledge and provide you with practical solutions for all your banking-related needs. Our mission is to ensure that you have a transparent, ethical, and stress-free banking experience. Feel free to explore each of our services in detail to discover how we can assist you.