How to Raise a Request with Bank Assist
1. Initial Contact:
Customers can initiate contact with Bank Assist through various mediums such as WhatsApp, Email, or the website’s contact form.
2. Understanding the Case:
The Bank Assist team will promptly call the customer to discuss and understand the details of the case.
3. Feasibility Assessment:
If the customer’s request is deemed feasible for assistance, Bank Assist will proceed to the next step.
4. Registration Fees:
Before proceeding, Bank Assist will collect a registration fee from the customer.
5. Agreement Formalization:
Due to the financial and critical nature of the issues, an agreement between the customer and Bank Assist will be established.
Bank Assist will send the agreement to the customer, who must read, understand, sign, and return a scanned copy of the agreement.
6. Unique Case ID:
Upon agreement, a unique case ID will be provided to the customer for future communications.
This case ID is essential to verify the authenticity of calls from Bank Assist and to prevent fraudulent use of the Bank Assist name.
Customers are advised not to disclose case details until confirming the case ID with the caller.
7. Request Details and Documents:
Bank Assist will request further details and any relevant documents related to the case.
8. Scrutiny and Assignment:
The provided details and documents will be meticulously reviewed by Bank Assist officials.
The case will then be assigned to a Bank Assist expert.
9. Regular Updates:
The customer will receive regular updates on the case’s progress and status.
Discussions and clarifications regarding the case may occur multiple times via WhatsApp Group, Email, or Team Meetings.
10. Guidance and Actions:
Bank Assist may suggest specific actions to be taken by the customer to advance the case.
Customers are expected to follow the recommended actions provided by the Bank Assist team.
11. Customer Cooperation:
There may be instances where the customer needs to visit a bank branch or send emails multiple times during the case resolution.
Full cooperation and support from the customer’s end are crucial throughout the process.
12. Final Payment:
Once the case is successfully resolved, the customer is required to make the final installment of the fees.