Are you also bothered by telemarketing calls from banks and other financial institutions? According to a report, 60% of phone respondents receive an average of 3 spam calls per day. It was found that while 30% of respondents get one to two spam calls on average per day, 36% stated that they get a minimum of three to five spam calls almost daily. 21% of respondents indicated six to 10 spam calls, and 3% indicated over 10 unwanted calls, while 6% shared that they are fortunate not to get any such phone calls.
Telemarketing calls have become a daily problem for many individuals. These calls, often promoting various financial services or products, can be intrusive and disruptive. In this article, we will delve into the world of telemarketing calls from banks and other financial institutions, exploring the rules governing such calls and providing solutions to mitigate their impact on consumers.
Let’s understand in this article what rules apply to these telemarketing calls and how they can be stopped.
Table of Contents
Types of Telemarketing Calls
There are two primary types of telemarketing calls: those made by registered telemarketers and those by unregistered ones. Registered telemarketers, such as banks and NBFCs (Non-Banking Financial Companies), operate within the guidelines set by the Telecom Regulatory Authority of India (TRAI). On the other hand, unregistered telemarketers, often local businesses or agencies, may not adhere to any specific rules.
Rules for registered telemarketers
- Registering with TRAI : Telemarketers need to sign up with TRAI to make commercial calls.
- Time Limits and ID Requirements: Calls can only be made between 9 AM and 9 PM and must start with the code 140.
- Checking DND Status: They must also check if a number is on the Do Not Disturb (DND) list before calling.
- Penalties for Breaking Rules: Not following these rules can lead to fines up to 2 Lakh Rupees and account suspension.
- Using DLT Platform: Telemarketers must join an Indian telecom platform and get specific numbers for their calls.
If you receive a call that does not follow these rules, you can complain about it.
how to avoid these annoying telemarketing calls | How to block Spam Calls
We are telling you some ways to avoid unwanted telemarketing calls, hoping that following them will solve your problem to a great extent.
How to stop unwanted commercial calls and spam calls.
- The first method is to block already marked spam calls by making some changes in your phone’s settings. Android users can go to their phone’s call settings and go to the Caller ID and Spam option.
There you will see two options. The first is See Caller and Spam Id, and the second is Filter Spam Calls.
Turning on both these options will help Google block any suspected spam call.
- If you receive a spam call, immediately report it as spam.
- The third method is DND registration. DND stands for Do Not Disturb facility. Through this facility, you can block calls and SMS from all categories or some selected categories.
To register for DND, you have to send an SMS to 1909.
You can also register or deregister this facility on your telecom service provider’s app or website. - Register on specific websites for Do Not Disturb: The fourth method is that you can register a complaint on the website of the company from which you are receiving unwanted calls or email them to stop calling you. For example, if you are receiving unwanted calls from Bajaj Finserve, you can log in to Bajaj Finance’s website and register your number for do not disturb.
Using these methods, you can get relief from registered telemarketers to a great extent.
Process to avoid unregistered tele callers
Now let’s talk about how to avoid spam calls from unregistered telemarketers because they are not even registered so DND and other measures cannot effectively apply to them.
If you receive telemarketing calls from a regular 10-digit number, you can lodge a complaint with your telecom service provider. This service is available on every telecom provider’s website. The provider will monitor these numbers and take action if any wrongful activities are detected.
The more people mark these numbers as spam and report them, the higher the chances of that number being blocked.
Useful links
FAQ – How to Get Rid of Annoying Telemarketing Calls from Banks and NBFCs
Can I block telemarketing calls entirely?
Yes, by registering for DND and blocking spam calls through your phone settings, you can significantly reduce telemarketing calls.
What should I do if I receive calls from unregistered telemarketers?
Report such calls to your telecom service provider and lodge complaints for necessary action.
Are there penalties for unregistered telemarketers?
While they may not face immediate penalties like registered telemarketers, repeated complaints can lead to actions by telecom authorities.
Can I register complaints against specific companies for telemarketing calls?
Yes, most companies have provisions on their websites to register complaints regarding unwanted calls.
Article You may like : 10 Effective way to improve your Cibil Score.